How NOT to do customer support

Before Christmas 2010, I purchased a SansDigital TR8MB enclosure. The supplied controller implements a software RAID, and I wanted to see if there was a hardware RAID option available.

So I sent off e-mails to both SansDigital, the enclosure manufacturer, and HighPoint the manufacturer of RAID cards. This was over 5 weeks ago. I finally received a response from HighPoint tech support today – which suprised me since I had forgotten about it:

HighPoint's delayed tech support response

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